All sales are final. If you received the wrong size/item than what you ordered, or your item(s) are defective, email us at firstname.lastname@example.org within 14 business days. We do reserve the right to cancel and refund any order that is deemed potentially fraudulent by Shopify's payment system.
Please allow up to 10 business days for your order to process and shipped out. You will receive a shipping confirmation via email the day your order is sent out.
Please know your correct address and review it thoroughly before confirming your purchase. We use completely automated shipping software to insure that whatever address you enter is where your package will be delivered. In the event that you incorrectly enter your address, AlienGang reserves the right to refuse a refund or reshipment of your order. By purchasing from this website, you are agreeing to these terms and waive all rights to report such failed shipments as fraudulent or responsibility of the shipper.
Once your package leaves our warehouse, we have zero ability to assist you with tracking, failed deliveries, or lost/stolen packages. These issues can only be handled by contacting the courier directly. It is your responsibility to provide a correct mailing address where your items can be safely delivered. We are not responsible for lost/stolen packages once the courier confirms them as being delivered. These claims must be taken up with the courier and/or local law enforcement.